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Need Assistance?

At Nuvibit, we are committed to providing excellent support to ensure that your experience with the Nuvibit Terraform Collection (NTC) is seamless and efficient. Whether you're a startup or an enterprise, our goal is to help you get the most out of our tools.

Support Tiers​

We offer a flexible support model designed to meet your specific needs:

1. Standard Support (Included with Subscription)​

For organizations with an active subscription, we provide Standard Support, which includes:

  • Best Effort SLA: We aim to resolve issues as quickly as possible, but there is no guaranteed response time.
  • GitHub Discussions: Ask questions, share feedback, and interact with other NTC users.
  • Expert Engineers: Our team of AWS experts provides guidance.

2. Enterprise Support (Custom Pricing)​

Tailored for large organizations or those requiring advanced assistance, Enterprise Support offers:

  • Custom SLAs: Guaranteed response times and issue resolution based on service-level agreements.
  • Dedicated Engineer: A direct line of communication with a dedicated engineer for complex troubleshooting and advice.
  • Priority Support: Faster response times with priority for critical issues, ensuring that your business can stay operational.
  • On-Demand Workshops: Get personalized workshop sessions and consultations with AWS subject matter experts.
  • Implementation Guidance: Assistance with setup, configuration, and optimization of NTC within your AWS environment.
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Please reach out to our sales team to discuss Enterprise Support details.

3. Professional Services (Hourly Billing)​

For organizations who need additional assistance beyond what is offered in the support tiers, we also offer Professional Services. This offering provides:

  • Implementation Support: Help with setting up, configuring, and optimizing NTC building blocks in your AWS environment.
  • Operational Assistance: Receive support for ongoing maintenance, troubleshooting, and operational activities related to NTC.
  • Customizations: Work with our experts to develop and implement custom configurations based on your specific business needs.
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Professional Services are billed hourly, and you can scale the support as needed. To learn more, please reach out to our sales team.

How to Contact Us

If you need assistance or have any questions, we’re here to help. Below are the best ways to reach out based on your support needs:

1. Contact Form​

2. Dedicated Contact (Enterprise Support)​

With Enterprise Support you get assigned a dedicated engineer and a single point of contact.

3. GitHub Discussions​

For bugs or issues with the Nuvibit Terraform Collection, please use the NTC Github Discussions page. Provide detailed information on the issue, including steps to reproduce, and we will track the current status.

Knowledge Base​

Before reaching out, check the documentation, which includes:

  • FAQs: Find answers to the most common questions.
  • How-to Guides: Step-by-step instructions for implementing NTC.
  • Troubleshooting Guides: Known issues and common errors.

Response Time & Expectations

  • Standard Support: Response within 1 - 3 business days, depending on availability.
  • Enterprise Support: Personalized response times based on SLA agreements.
  • Professional Services: Scheduled based on your needs and agreement.
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We prioritize all support requests based on severity and impact. Critical issues related to production environments will always be addressed first.

Contact Us Today

At Nuvibit, we are dedicated to ensuring your success with the Nuvibit Terraform Collection. Whether you're just getting started or managing a large-scale AWS environment, we're here to assist you every step of the way.

Ready to get in touch? Reach out through one of the channels above, and let's work together to achieve your cloud goals!